AI front desk for electrical contractors

Electrical calls range from "can you hang a fan" to "my outlet just sparked and I smell something burning." Both callers expect a person. Only one of them can wait until tomorrow, and you need to know which one before you call back.

The calls electrical contractors get, and what Sam does with each

The call	What Sam does
Burning smell or sparking"The kitchen outlet sparked and I smell burning."	Flags it urgent at the top of the list. What Sam tells the caller is agreed with you at kickoff and checked on test calls.
Partial power loss"Half the house went dark and the breaker won't reset."	Asks which rooms are out and whether anyone at home relies on medical equipment. Flags it urgent if so.
Breaker keeps tripping"The bathroom circuit trips every time I use the dryer."	Takes the details and the time they'd like. Your team confirms the time.
Panel upgrade or EV charger"We just bought an electric car. Can you put in a charger?"	Doesn't quote. Takes the details so you can price it.
Small jobs"I need three ceiling fans hung."	Takes the request and a callback number.
Builder or general contractor"We need rough-in on a remodel next week."	Takes a detailed message with the job address and site contact.

What urgent looks like for electrical contractors

You set the urgent list at kickoff. A typical one looks like this:

• A burning smell, smoke or sparks
• Outlets, switches or a panel that are hot to the touch
• Partial or full power loss, especially with medical equipment at home
• A downed or damaged service line
• A business that can't open because power is out

Sam's built-in safety guidance is written for gas-smell type calls. For the other items on your list, Sam flags the call urgent, and we agree with you at kickoff what Sam says to those callers. You hear it on test calls before Sam goes live.

What Sam asks a caller

Sam always collects the same five things, one question at a time. Here's how they sound on a electrical call:

• Name"Can I get your name?"
• Callback number"What's the best number to reach you?"
• Service address"What's the address, and is it a home or a business?"
• Issue"What's happening, and which rooms are affected?"
• Urgency"Do you smell burning, or see sparks or smoke?"

What your team gets

The details come through written down, with urgent calls flagged, so whoever calls back knows the address, the problem and how fast to move.

What Sam leaves to your team on electrical calls

• Diagnose the problem or tell the caller to reset or open anything
• Quote a panel upgrade, charger install or service call
• Send an electrician out tonight

Sam also won't make up prices, hours or service areas. When it doesn't know, it takes a message. See what Sam does on a call.

Electrical questions

Can Sam tell an emergency from a quote request?

It asks about urgency on each call, including whether the caller smells burning or sees sparks or smoke. Those calls, and power loss with medical equipment at home, get flagged urgent. Quote requests come through as regular requests.

Will Sam give a price for a panel upgrade or EV charger?

No. Sam never makes up prices. It takes the details so you can call back with a real number.

Can Sam send someone out tonight?

Your team decides that. Sam flags the urgent calls so your team sees them first and decides who goes.

Next steps

Sam runs the same way for HVAC companies and garage door companies. Read the full overview of Sam, check pricing ($297 setup, $497 a month, month to month), run your own numbers in the missed-call calculator, or book a 15-minute call.

Updated October 17, 2026