AI front desk for plumbing companies

A plumbing call is often a house with water where it shouldn't be. The caller wants to know someone heard them. You want the address, the callback number and whether the water is still running, before you can even pick up.

The calls plumbing companies get, and what Sam does with each

The call	What Sam does
Burst pipe or active leak"Water's coming through the kitchen ceiling."	Takes the details fast, asks whether water is still running, and flags it urgent.
Sewage backup"The basement floor drain is backing up."	Asks where it's backing up and flags it urgent when it's in the living space.
Water heater leaking or no hot water"The water heater is leaking from the bottom."	Takes the details and flags it urgent if it's actively leaking.
Gas smell at a gas water heater"I smell gas in the garage by the water heater."	Safety guidance first: get out, don't touch switches, call 911 or the gas utility from outside. Then flagged urgent.
Clogged drain or toilet"The only toilet in the house won't flush."	Takes the request and the time they'd like. Your team confirms the time.
Property manager or builder"I manage the building on Mill Street. Unit 3B has a leak."	Takes a detailed message: unit, job address, who's on site and the best contact.

What urgent looks like for plumbing companies

You set the urgent list at kickoff. A typical one looks like this:

• Water actively running, or coming through a ceiling or wall
• Sewage backing up into a living space
• No water at all in the home
• A gas smell at a water heater
• A split pipe after a cold snap
• A restaurant or business with its only restroom down

On a gas smell, Sam's built-in safety guidance comes first: it tells the caller to get out, not to flip switches, and to call 911 or the gas utility from outside. Then it flags the call urgent. For the other items on your list, Sam flags the call urgent, and we agree with you at kickoff what Sam says to those callers. You hear it on test calls before Sam goes live.

What Sam asks a caller

Sam always collects the same five things, one question at a time. Here's how they sound on a plumbing call:

• Name"Can I get your name?"
• Callback number"What's the best number to reach you?"
• Service address"What's the address, and is it a house, an apartment or a business?"
• Issue"What's going on, and where in the building?"
• Urgency"Is water still running right now?"

What your team gets

The details come through written down, with urgent calls flagged, so whoever calls back knows the address, the problem and how fast to move.

What Sam leaves to your team on plumbing calls

• Walk the caller through a shutoff or a repair
• Quote a service call fee or a job price
• Dispatch a plumber or promise a time slot

Sam also won't make up prices, hours or service areas. When it doesn't know, it takes a message. See what Sam does on a call.

Plumbing questions

What does Sam do on an active leak?

It takes the details fast and flags the call urgent so your team can call back first. Sam doesn't give repair instructions; your team handles that.

Does Sam handle after-hours emergency calls?

It answers 24/7, takes the details and flags urgent calls. You decide who goes out.

Will Sam give out my prices?

No. Sam never makes up prices, hours or service areas. It takes a message instead.

Next steps

Sam runs the same way for HVAC companies and roofing companies. Read the full overview of Sam, check pricing ($297 setup, $497 a month, month to month), run your own numbers in the missed-call calculator, or book a 15-minute call.

Updated October 17, 2026