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Field notes
Field notes are short, plain-English reads for owners of trade and home-service businesses about phones, missed calls and AI receptionists. No hype and no made-up stats: each one tells you what to check in your own business, and where Sam fits or doesn't.
Field note · October 2026
7 questions to ask before you buy an AI receptionist
Seven questions to ask before you pay for an AI receptionist, from what it does today to how you leave, and the answers that should worry you.
Field note · October 2026
What happens to your after-hours calls?
Where after-hours calls go when nobody answers, how to check your own call log, and four ways to cover the phone.
Examples
Five example calls, written out
No cooling with an older parent, a gas smell, a storm stain, a stuck garage door and a price question.